Live-Tech Total Office Plans — TOP bring rapid, effective solutions to solve your everyday IT problems. Our peace of mind support plans are designed to keep all of your business technology working 24x7x365. From Desktop’s to Laptop’s, Mobile Devices to Printers & Server’s to the Cloud, Live-Tech Certified Technicians have you fully covered.
This product covers 1 extra session only – requires Active TOP subscription.
- Professional assistance 24×7
- Peace-of-Mind Support Coverage
- Connect to Live-Tech Customer Support Suite Software ($99.95 value included)
- Unlimited supported computers & devices
- Limited per session (See Plans)
Virus Removal from PC / Laptop / Mac[/one_fourth] [one_fourth]
Installing Softwares[/one_fourth] [one_fourth]
Setup or Fix a Printer[/one_fourth]
What is a Support Session? Every contact with Live-Tech starts by submitting a TICKET, via email, each ticket will count as 1 session and closed when client fully satisfied with the outcome of the request. Support Session Tickets are tracked via a built-in billing system.
What do I do when I run out? At Live-Tech we think about the comfort and ease of use of all of our services. If in the event you exceed the allocated amount of Support Sessions, the following options are made available. Manually renew same plan at same cost. Upgrade plan for more Support Sessions. Choose another plan such as BIS or Per Session. Contact our Support or Billing Dept. for further assistance.
Are Mobile Devices Covered? Yes! You can use your Live-Tech Total Office Plans | TOP support sessions any way you see fit. Our support team is trained and ready to assist with all your Mobile Device troubles.
Printers / Scanners / Fax / All-In-One units are they included or is there an extra charge? They are included at no extra cost however larger scale or specialty printers may require extra charge. This is extremely rare and if faced with issue your tech will inform you accordingly.
Phone Systems are they included? No. Due to the fact phone systems usually require special trained staff we have a separate department and pricing for this. Note we do have a support add-on for this plan if PBX assistance is needed. $11.95/month extra for TalkSwitch or FortiVoice PBX systems. Other PBX units supported at case by case issue from $134.95 and up.
Not Included with Total Office Plans | TOP :
- OS Reload/System Rebuild of PC’s / Laptop’s / Server’s (Available as a separate service)
- Hardware replacement (Discounts offered)
- Phone Systems / PBX Support (Available as add-on service)
- Onsite support (Available as a separate service)
One year commitment with valid credit card on file required.